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Req #: 199917
Job Location: UW Medical Center – Montlake
Posting Date: 11/24/2021
Closing Info: Open Until Filled
Salary: $17.05 – $23.16 per hour
Union Position: Yes
Shift: First Shift

UW Medical Center has multiple opportunities for a Patient Services Specialist 1-Trainee or PSS 2

Date: Tuesday, November 30th, 2021
Time: 10:30am – 1:00pm (Pacific Standard Time)

The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing the following support services: reception and discharge activities; schedule appointments; coordinate care with other services; check-in patients; provide initial triage; coordinate referral process; coordinate medical records; obtain and verify registration information/insurance; process charge documents; collect time-of-service payments; perform other necessary activities to maintain clinic operations.

Duties & Responsibilities Include:

Performance Standards/Reception Activities:

  • Employ excellent customer service skills.
  • Ensure smooth patient flow.
  • Review clinic schedule daily.
  • Obtain patient demographic information and insurance information.
  • Provide general patient services.
  • Respond to patients’ needs and concerns as appropriate. Investigate complaints and work with office manager to find solutions.
  • May accept and process patient payments

Appointment Scheduling:

  • Schedule appointments consistent with patient needs and clinic scheduling guidelines.
  • Assemble and send appointment and other information.
  • Maintain current and accurate system by entering canceled and rescheduled appointments.
  • Coordinate and schedule ancillary appointments and consult appointments.

Telephone Support:

  • Answer the telephone in a professional, courteous, and efficient manner according to HMC telephone service standards; direct calls as appropriate.
  • Using clinic guidelines, gather information on the telephone re: the nature of the patient concern. Triage calls to appropriate staff; obtain necessary information for the return call; initiate emergency procedure when necessary, use appropriate documentation tools.
  • Communicate information on medical center programs to patients, referral agencies, University departments, physicians and the community.
  • Communicate basic information to patients such as insurance, parking, driving directions,

Referral Coordination:

  • Manage referral queue.
  • Obtain necessary insurance plan information.
  • Maintain ongoing documentation and tracks authorized referrals.
  • Ensure that all referrals are properly linked to appointments.

Medical Record Activities:

  • Review daily schedules to identify required medical record requests.
  • Order, coordinate, and distribute medical records as needed.
  • Prepare medical record according to clinic-specific procedures for patient visit.

Billing Activities:

  • Initiate fee sheet upon patient arrival to clinic.
  • Track fee sheet according to clinic guidelines to ensure that all services are billed.
  • Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines.
  • Review, correct and resubmit charge documents on a daily basis as necessary according to clinic guidelines.

General Duties:

  • Assist in orientating and training new staff.
  • Review email daily to stay current with clinic communication.
  • Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)
  • Inventory and order office supplies and forms.
  • Sort and distribute faxes and mail on a daily basis.
  • Ensure daily functioning of office equipment.
  • Utilize on-line resources as required according to clinic practice and within University guidelines.
  • Perform other related duties as required.

Patient Services Specialists are hired as either PSS 1-Trainee or PSS 2, depending on experience and qualifications. The requirements are:

  • PATIENT SERVICES SPECIALIST 1-TRAINEE REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR two years of general office experience OR equivalent education/experience.
  • PATIENT SERVICES SPECIALIST 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under .

Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

The University of Washington is a leader in , and committed to becoming climate neutral.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or .


Governor Inslee’s requires employees of higher education and healthcare institutions to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination. View the for information about the medical or religious exemption process for final candidates.


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(You can apply for this job from Seattle, WA and nearby regions.)

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